Privacy Policy

The Privacy Policy outlined below governs the collection, possession, storage, handling, and management of personally identifiable information/data and sensitive personal data (referred to collectively as "information") of users accessing the site www.CityLocal.in ("site").

All users are required to read and understand this Privacy Policy as it has been designed to protect user privacy. Additionally, this Privacy Policy explains how users can ensure the protection of their personally identifiable information.

Acceptance of the contents of this Policy is necessary to use or continue using our site. This Privacy Policy is also applicable to users accessing the site or mobile application through mobile or similar devices.

COLLECTION OF INFORMATION

We confirm that we collect only the information necessary to provide the services available on the site. Upon signing up and registering with the site, we collect user information such as name, company name, email address, phone/mobile number, postal address, and other business information, which may include business statutory details and tax registration numbers.

Conversations and correspondence between users and site representatives may be recorded and archived for quality control or training purposes. For our paid services, we may collect more sensitive personal information, including bank account numbers and related details, to facilitate the sale or purchase of services available on the site.

We also gather and store user usage statistics, such as IP addresses, pages viewed, user behavior patterns, number of sessions and unique visitors, browsing activities, browser software operating system, etc., for analysis. This helps us provide an improved experience and value-added services.

Once a user registers, they are no longer anonymous to us, and all provided information is stored to provide the requested services and comply with statutory requirements.

We retain user-provided Information for as long as necessary to provide services or as required by law. To provide additional services, we may allow service providers, payment systems, and data aggregators to collect or store user information, specifically for credit analysis and credit limits.

We also utilize AccountManager from the Google SDK to fetch users' email IDs logged into the device accessing our platform. This allows us to offer a seamless user experience. Users can edit pre-filled email IDs from their user profile.

Users can update, correct, or confirm provided information by logging into their accounts on the site or by sending a request to customercare@CityLocal.in. Changes may take time due to verification processes and server cache policies. Users can request a copy of their information held by us for porting to another service.

Users may choose to delete or deactivate their accounts, which will be evaluated on a case-by-case basis. Information sought to be deleted may remain in archival records for compliance with statutory requirements or other lawful purposes. Therefore, users are advised to carefully consider the information they provide at the time of registration.

PURPOSE AND USAGE OF INFORMATION

The collection of information serves the following purposes:
Verification: To verify your identity, eligibility, registration, email IDs, and to provide customized services. Facilitation: To facilitate the services offered/available on the site.
Advertising and Marketing: For advertising, marketing, displaying, and publication purposes.
Communication: To enable communication with the users of the site, facilitating maximum business opportunities. Business Enquiries: For generating business inquiries and trade leads.
Notifications: To send communications, notifications, newsletters, and customized mailers, etc.
User Experience: To provide you with a convenient and seamless user experience with minimal points of friction.

If you would like to object to any purpose of data processing, please contact us at the above email address. However, please note that objecting or withdrawing consent to process data may result in discontinuation of services through our site.

DISCLOSURE OF INFORMATION

Information collected from you may be disclosed and transferred to external service providers who assist in providing services to us or directly to you. This may include:

Affiliated Companies: For improved efficiency, relevance, innovative business matchmaking, and personalized services. Government or Regulatory Agencies: Mandated under statutory enactment for identity verification or prevention, detection, investigation, including cyber incidents, prosecution, and punishment of offenses.

Service Providers: Including but not limited to payment, customer, and cloud computing service providers ("Third Party") engaged in facilitating user service requirements. Business Partners: For sending their business offers to users, owned and offered solely by them without the involvement of the site.

Links to the websites of the above may be available on the site for user convenience. However, the site does not control such websites. Usage of these websites will be governed by their respective Privacy Policies, and the present Privacy Policy will not apply to their usage. Users of such websites are advised to read their privacy policies.

If you wish to object to any purpose of data processing, please contact us at the above email address. However, please note that objecting or withdrawing consent to process data may result in discontinuation of services through our site.

In relation to such disclosures, receiving parties have consented and confirmed that:

Information will be disclosed only to individuals who have a need to know for the business transaction's purpose.

They will keep the information confidential and secure using a reasonable degree of care.

They will not disclose any received information further and must adhere to the Privacy Policy of the site.

Please note that when users post personal and business information online, it becomes accessible to the public, and users may receive messages/emails from site visitors.

PROTECTION OF INFORMATION

We implement commercially reasonable and industry-standard security measures to prevent unauthorized access, maintain data accuracy, and ensure the proper use of the information we receive.

These security measures encompass both electronic and physical safeguards. However, it's important to note that no data transmission over the Internet can be guaranteed to be 100% secure.

While we strive to protect user information, we cannot guarantee the security of information furnished or transmitted by users to us.

We strongly advise against disclosing passwords for email addresses, online bank transactions, and other important credentials to our employees, agents, affiliates, or personnel, as we do not request such information.

Registered users are encouraged not to share their site account passwords and to sign out of their accounts when their work is complete. This precaution ensures that others cannot access user information and correspondence, especially if the user shares a computer with someone else or is using a computer in a public place.

It's reiterated that users should refrain from disclosing passwords for email addresses, online bank transactions, and other important credentials to our employees, agents, affiliates, or personnel, as we do not solicit such information.

USE OF COOKIES

We and our partnered third parties may utilize various technologies like cookies, pixel tags, web beacons, mobile device IDs, and "flash cookies" to gather and store information regarding your interactions with the site. These technologies enable us to track your visits to third-party websites and enhance your browsing experience.

Cookies are also employed to recognize your browser software and provide features such as recommendations and personalization.

It's important to note that third parties, including social media sites, whose products or services are accessible or advertised through our site, may also utilize cookies or similar tools. We recommend reviewing their privacy policies for details about their cookie usage and practices. Please be aware that we do not govern the practices of third parties, and their privacy policies dictate their interactions with you.

DATA COLLECTION CONCERNING CHILDREN

We are committed to safeguarding children's privacy. Therefore, we do not knowingly collect or maintain Personally Identifiable Information from individuals under 18 years of age on our site. Our site is not directed towards persons under 18 years of age. If you are under 18 years old, we kindly request that you refrain from using or accessing our services.

Upon learning of the existence of Personally Identifiable Information from individuals under 18 years of age collected on our site without verified parental consent, we will take appropriate steps to promptly delete such information.

If we become aware that a person under 18 has submitted personal information, we will delete the account and associated information as soon as possible. If you suspect that we have any information about a child under 18, please contact us at customercare@CityLocal.in.

DATA TRANSFERS

The User Information we collect may be transferred to and stored at any of our affiliates, partners, or service providers, whether inside or outside the country where you reside. By submitting your personal data, you consent to such transfers.

Your Personal Information may be transferred to countries that do not have the same data protection laws as the country where you initially provided the information. When we transfer or disclose your Personal Information to other countries, we will safeguard that information as outlined in this Privacy Policy. Additionally, we will ensure appropriate contractual safeguards are in place to uphold the highest standards of transparency and fairness in processing your information.

QUESTIONS

For any inquiries, clarifications, or grievances, please reach out to us via email at customercare@CityLocal.in.

GRIEVANCE OFFICER

In compliance with applicable laws, below are the details of the Grievance Officer:

Email Address: grievances@CityLocal.in

CHANGES IN PRIVACY POLICY

Please note that the privacy policy may undergo changes periodically. Therefore, users are advised to check it regularly to stay informed about any updates or modifications.